General Terms and Conditions for Receiving a Complimentary Gift

1. Eligibility
   • Customers must purchase a product at its full listed price to qualify for the complimentary gift or discount percentage.
   • The offer is available to retail customers only; bulk, wholesale, or resellers are not eligible.
   • This promotion is open to customers residing in eligible regions or countries where we ship our products.
2. Gift Details
   • The complimentary gift (whether a product or a discount) is pre-determined and cannot be substituted, customized, or exchanged.
   • If a discount percentage is offered as the gift:
     • The discount will apply to a future purchase and cannot be combined with other ongoing promotions, discounts, or bundles.
     • A unique discount code will be issued and must be used before its expiration date, as specified in the campaign details.
     • The discount cannot be redeemed for cash or transferred to another individual.
3. Purchase Criteria
   • Only purchases made at full price qualify; discounted, promotional, or bundled purchases are excluded.
   • The offer is limited to one gift or discount code per customer, household, or transaction, regardless of the number of items purchased.
4. Order Completion
   • If a product is provided as the gift, it will be included in the shipment of the qualifying purchase.
   • If the customer initiates a return or refund for the purchased product:
     • A complimentary gift product must also be returned in its original, unused condition.
     • A discount percentage, if issued, will be voided and cannot be used. If already used, the equivalent discount amount will be deducted from the refund.
5. Discount Code Terms
   • Discount codes are valid only for the specified period and must be used within the stated expiration date.
   • Discount codes can be applied to select products, as outlined in the campaign terms. Some exclusions may apply.
   • Only one discount code can be used per transaction.
6. Shipping and Delivery
   • Complimentary products will be shipped using the same delivery method selected for the qualifying purchase.
   • We are not liable for delays, loss, or damage to the complimentary gift during transit.
7. Time Period
   • This promotion is valid for a limited time as specified in the campaign announcement.
   • The company reserves the right to modify or terminate the offer at any time without prior notice.
8. Exclusions
   • The promotion is void where prohibited by law.
   • Complimentary gifts or discount codes are not eligible for warranties, exchanges, or repairs.
9. Fraud Prevention
   • The company reserves the right to cancel orders or deny complimentary gifts or discounts if fraudulent or suspicious activity is detected, including multiple purchases under different accounts to claim additional benefits.
10. Promotional Use
    • By participating in this promotion, customers consent to allow the company to use their feedback or testimonials related to the complimentary gift or discount for marketing purposes, unless explicitly opted out.
11. Dispute Resolution
    • In the event of disputes regarding eligibility, fulfillment, or any other aspect of the promotion, the company’s decision shall be final and binding.
12. Acceptance of Terms
    • By participating in the promotion, customers confirm that they have read, understood, and agreed to these terms and conditions.
13. Customer Support
    • For questions or concerns regarding the promotion, customers are encouraged to contact our support team at cs@nilsababy.com